Refund policy

We offer a 15-day return window, which means you have 15 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be in the same condition as received, unused, with all original packaging intact. You will also need to provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
divineayesha9@gmail.com

Returns must be sent to the following address:
52 Angelgate Road, Brampton, ON L6Y 0X9, Canada

If your return request is approved, we will provide you with return instructions. Items sent back without prior approval will not be accepted.

For any return-related questions, you can always reach us at divineayesha9@gmail.com.

Damages & Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and work to resolve it appropriately.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care items
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before initiating a request.

Exchanges

The fastest way to receive a replacement is to return the original item once approved and place a new order separately.

European Union 15-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 15 days of delivery, without providing a reason.

Items must be returned in their original condition, unused, with original packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 15 business days. Please note that processing times may vary depending on your bank or card issuer.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at divineayesha9@gmail.com.